Support from the people
who make your sterilizer.

Include your product series, capacity and model, along with the serial number if available. Use the document request form so we can identify the appropriate version.

Start with a photograph of the machine’s nameplate. The manual also describes a Machine Information screen showing the serial number, software version and cycle counter; availability depends on the configuration.

Obtain the installation instructions for your selected model and check the power supply, work surface, ventilation clearances and water connections. Contact us if you are unsure whether your site is suitable.

The manual specifies distilled water. Refer to the approved manual for your selected model for water quality, supply connections and filling requirements.

Record the full alarm name or code, the cycle stage, model and serial number, and have relevant photographs ready. Contact us for guidance specific to your model.

Provide the model, serial number and a photograph or existing part number of the component so compatibility can be checked.

The manual describes printed records containing cycle stages and the corresponding time, temperature and pressure information. Available record functions depend on the model and printer configuration.

Refer to the maintenance section of your model’s manual for the water tank, chamber, filters and door seal. Contact support if you are unsure about a procedure.